Introduction
Namma oor (“Namma oor”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect through the Namma oor website and the Namma oor customer, vendor and delivery partner applications (together, the “Platform”), how we use and share it, and the choices available to you.
By using the Platform you agree to this Privacy Policy. Please also read our Terms & Conditions.
Scope of This Policy
This Policy applies to Customers, Vendors and Delivery Partners who use the Platform. It does not apply to any third-party website, application or service that you may reach through a link on the Platform.
Information We Collect
Information you give us
- Account details — name, mobile number, email address and password.
- Address details — delivery or service address, landmark and pin code.
- Order details — products ordered, services booked, quantity, preferred time and instructions.
- Vendor and Delivery Partner details — business name, business address, service area, identity and address documents, vehicle and licence details, bank or payout details and tax registration details, where applicable.
- Communications — messages, enquiries, ratings, reviews and support requests you send us.
Information we collect automatically
- Device and usage information — device model, operating system, app version, IP address, language, and information about how you use the Platform.
- Location information — as described in the section on location below.
- Cookies and similar technologies — as described in the cookies section below.
Information from other sources
We may receive information about a transaction from a Vendor, a Delivery Partner or a payment service provider, for example the status of an Order or the result of a payment.
How We Use Your Information
We use personal information to:
- create and manage your account and verify your identity;
- show you the vendors, products and services available in your area;
- process, fulfil, deliver and track Orders and Service Requests;
- process payments, refunds and payouts;
- send transactional messages such as order confirmations, delivery updates and service reminders;
- provide customer support and resolve complaints and disputes;
- improve, secure and troubleshoot the Platform, and analyse how it is used;
- detect and prevent fraud, abuse and other unlawful activity; and
- comply with legal, regulatory and tax obligations.
Where required by law, we rely on your consent to send promotional communications. You can withdraw that consent at any time without affecting transactional messages that are necessary to complete your Orders.
Location Information
Namma oor is a hyperlocal service, so location is central to how it works. With your permission, we collect location information from your device to show nearby vendors, set your delivery address accurately, assign deliveries and support navigation for Delivery Partners.
Delivery Partner location may be collected while the Delivery Partner is online in the app, so that Customers can follow the progress of a delivery.
You can turn off location permission in your device settings at any time. Some features may not work correctly without it, and you may then need to enter your address manually.
Payment Information
Online payments are processed by third-party payment service providers. Namma oor does not collect or store your complete card number, UPI PIN, CVV or net banking credentials. Payment service providers handle that information under their own privacy policies and applicable security standards.
Data Retention
We keep personal information for as long as your account is active and for as long as needed to provide the Platform. We may keep certain information for a longer period where required to comply with legal, tax, accounting or regulatory obligations, or to resolve disputes and enforce our agreements. Information that is no longer needed is deleted or anonymised.
Data Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure or destruction. These include access controls, encryption of data in transit and regular reviews of our systems.
No method of transmission or storage is completely secure. Please keep your account credentials confidential and inform us immediately if you suspect any unauthorised use of your account.
Your Rights and Choices
Subject to applicable law, you may:
- access the personal information we hold about you;
- correct or update inaccurate or incomplete information, including from your account settings;
- withdraw a consent you previously gave, such as location or marketing consent;
- request deletion of your account and associated personal information; and
- opt out of promotional communications through the unsubscribe option or by contacting us.
To exercise any of these rights, write to us at contact@nammaoor.in. We may need to verify your identity before acting on a request. Some information may be retained where we are required or permitted by law to keep it.
Children's Privacy
The Platform is not intended for children under 18 years of age and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
Third-Party Links and Services
The Platform may link to third-party websites and services. We are not responsible for their privacy practices. Please read the privacy policy of any third-party service before providing information to it.
Changes to This Policy
We may update this Privacy Policy from time to time. The revised Policy takes effect when published on this page, and the “Last Updated” date above will be changed. Where a change is significant, we will provide a more prominent notice.
Grievance Officer
In accordance with applicable Indian law, the contact details of our Grievance Officer are set out below. You may contact the Grievance Officer with any complaint or concern regarding the processing of your personal information.
Grievance Officer: The Grievance Officer
- Company
- Namma oor
- Registered address
- 2nd Floor, Ilakkiya Complex, West Main Street, Pudukkottai - 622001
- Phone
- +91 76392 55766
- Privacy email
- contact@nammaoor.in
Contact Us
For any question about this Privacy Policy or how we handle your information, please contact us:
- Company
- Namma oor
- Registered address
- 2nd Floor, Ilakkiya Complex, West Main Street, Pudukkottai - 622001
- Phone
- +91 76392 55766
- Privacy email
- contact@nammaoor.in